Revenues and benefits management software for UK councils

Managing revenues and benefits is a vital function for the financial sustainability of councils across the UK. With increasing demands on local authority budgets, councils need efficient systems to handle council tax, business rates and housing benefits.

At My Council Services, we offer a powerful digital solution that simplifies the management of these critical areas, helping local governments streamline operations, reduce costs and improve citizen services.

For local authorities, the ability to effectively manage revenues and benefits goes beyond simply collecting money—it directly impacts community services, infrastructure and overall public trust. Councils are responsible for collecting council tax and business rates, while also overseeing benefit claims, such as housing benefits. The growing complexity of these processes, combined with tighter budgets, means councils must find ways to increase efficiency without compromising on service delivery. Revenues and benefits teams face numerous challenges, including:

At My Council Services, we understand the unique challenges faced by local councils and we’ve developed a comprehensive solution tailored to these needs. Our Revenues and Benefits Management Software is designed specifically for UK councils, offering a range of tools that automate critical processes, reduce errors and improve overall efficiency.

Our system automates the entire process of council tax and business rates collection, from billing to payment processing. This significantly reduces manual workload and ensures faster, more accurate revenue collection.

Assessing housing benefit claims can be complex, but our software simplifies the process by automating assessments and validations, helping councils process claims more quickly and accurately. This ensures that citizens receive their benefits promptly and that councils remain compliant with government regulations.

Our software includes advanced fraud detection features that flag potential fraudulent activity, helping councils safeguard their revenue. By using machine learning and data analytics, councils can detect unusual patterns and take preventative measures early.

Accurate data is essential for effective decision-making. Our platform provides real-time reporting and analytics, allowing councils to monitor revenues, track benefit claims and assess performance at any time. With these insights, local authorities can improve collection rates and identify areas for cost savings.

Citizens increasingly expect self-service options, and our solution includes secure digital portals where individuals can manage their council tax, business rates and benefit claims. This self-service functionality not only improves customer satisfaction but also reduces the administrative burden on council staff.

Our software integrates seamlessly with various third-party payment systems, ensuring that citizens can pay their council tax or business rates online quickly and securely. This flexibility also reduces the number of overdue payments, improving collection rates.

For UK councils, staying compliant with financial regulations is a critical responsibility. Meeting statutory requirements related to revenue collection, benefit distribution and financial reporting is essential to maintain transparency and public trust.

Our Revenues and Benefits Management Software is designed to ensure councils comply with local and national regulations, while also simplifying the complexities of financial administration. By automating key processes and integrating compliance tools, the system reduces the risk of errors and ensures accurate reporting. This seamless blend of compliance and operational efficiency enables councils to allocate more time and resources toward serving their communities, delivering better financial support to citizens with confidence and clarity.