Privacy Policy – My Council Services

This privacy policy outlines how My Council Services and its associated partners use and protect any information you submit when using our applications or web portals.

Our Commitment to Privacy

My Council Services is dedicated to safeguarding your privacy. If we request information that can identify you while you use our applications or web portals, you can be confident that it will be handled according to this privacy statement.

We may update this policy periodically by revising this page. Please review this page occasionally to ensure you are happy with any changes. This policy is effective from 1st July 2024.

What information do we collect?

We may collect the following information:

  • Name and title
  • Contact information, including email address
  • Demographic information, such as postcode, preferences, and interests
  • Other details relevant to reports
  • Technical data such as IP address, browser type, and operating system
  • Usage data including details of your interactions with our applications or web portals

How do we use the information we gather?

We collect this information to understand your needs, act on report information, and provide you with better service, specifically for the following reasons:

  • Internal record keeping
  • Improving our products and services
  • Contacting you about your report via email, phone, or mail
  • Customising the application or web portal according to your interests
  • Assisting local governmental departments in resolving your submitted report
  • Analysing usage patterns and trends to enhance user experience
  • Ensuring compliance with legal obligations and regulatory requirements

Security

We are committed to ensuring your information is secure. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Cookies and tracking technologies

Our applications and web portals use cookies and similar tracking technologies to enhance your user experience. Cookies help us understand how you use our services, remember your preferences, and personalise your experience. You can manage your cookie preferences through your browser settings.

Data retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Third-party services

We may use third-party service providers to assist in operating our applications, web portals, or conducting our business. These providers may have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

Links to other websites

Our website may contain links to other websites of interest. However, once you use these links to leave our site, we do not have control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites. These sites are not governed by this privacy statement. Please exercise caution and review the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute, or lease your personal information to non-governmental parties unless required by law. We may use your personal information to send you promotional information about third parties we think you may find interesting, provided you have indicated that you wish this to happen.

You may request details of the personal information we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you, please email us at contact@mycouncilservices.com.

If you believe any information we hold about you is incorrect or incomplete, please email us as soon as possible at contact@mycouncilservices.com. We will promptly correct any information found to be incorrect.

Your rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request the erasure of your personal data
  • Object to the processing of your personal data
  • Request restriction of processing your personal data
  • Request data portability

To exercise any of these rights, please contact us at contact@mycouncilservices.com. We will respond to your request in accordance with applicable laws.

Changes to this privacy policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please review this page periodically to ensure you are aware of any updates or changes.

Contact us

For any questions or concerns about this privacy policy, please contact us at contact@mycouncilservices.com.