FOI, SAR and EIR request management software for UK councils

In an era of transparency and public accountability, local councils must manage a growing number of public information requests and complaints. Whether it’s responding to Freedom of Information (FOI) requests, managing Subject Access Requests (SAR) or complying with the Environmental Information Regulations (EIR), UK councils are legally bound to provide timely, accurate and thorough responses.

For councils, the stakes are high. Failing to meet legal deadlines can not only result in costly penalties but can also erode public trust in local government services. The need for an efficient, scalable and automated complaints and information management solution has never been greater.

At My Council Services, we provide an integrated FOI, SAR and EIR Request Management Software that simplifies the complex process of handling complaints and requests, ensuring that councils can deliver services efficiently, remain compliant with regulations and enhance transparency with the public.

Managing information requests is more than just a regulatory obligation—it’s a key pillar of good governance. Citizens have the right to request access to public information, personal data and environmental reports and councils are required to respond within set legal timeframes. With the rise of digital services, there has been a significant increase in the volume and complexity of information requests. Councils are also facing several challenges in managing requests, including:

To address these challenges, My Council Services has developed a comprehensive Complaints and Information Request Management Solution designed specifically for UK local councils. Our software is built to help councils manage FOI, SAR and EIR requests efficiently while maintaining full compliance with legal requirements.

With an intuitive interface, automated workflows and powerful tracking tools, our software provides councils with everything they need to handle complaints, track information requests and manage compliance in a streamlined and effective way.

Manually managing complaints and requests can be time-consuming and prone to human error. Our software automates the entire workflow—from the receipt of a complaint or request through to its resolution. This ensures that no deadlines are missed and that all requests are handled in accordance with the relevant legal frameworks, whether it’s FOI, SAR or EIR.

Tracking and auditing each step of the request process is crucial for ensuring compliance and maintaining transparency. Our software provides a full audit trail for every request, from initial submission to final resolution, helping councils demonstrate compliance and accountability in case of audits or legal challenges.

Standardising responses can save councils valuable time, particularly when responding to common types of requests. Our software offers a range of pre-configured templates for FOI, SAR and EIR responses, allowing council staff to reply promptly while ensuring consistency and legal accuracy in every communication.

Keeping track of the number and type of requests being handled by a council is critical for identifying trends and improving service delivery. Our software includes comprehensive reporting and analytics tools that provide real-time data on request volumes, response times and outcomes. Councils can use this data to optimise processes, identify bottlenecks and allocate resources more effectively.

Our FOI, SAR and EIR Request Management Software integrates seamlessly with existing Customer Relationship Management (CRM) systems and other council platforms. This allows councils to manage all aspects of complaints and information requests from a single system, improving efficiency and ensuring that all relevant data is centralised and easily accessible.

For UK councils, responding to Freedom of Information (FOI), Subject Access Requests (SAR) and Environmental Information Regulations (EIR) requests is a legal obligation that requires meticulous management. Ensuring compliance with strict regulatory standards is essential to maintain public trust and transparency.

Our FOI, SAR and EIR Request Management Software helps councils stay compliant by streamlining the entire process, from request intake to resolution, while reducing manual effort and the risk of errors. This balance of compliance and efficiency allows councils to deliver timely and accurate responses to information requests, enhancing accountability and improving overall public satisfaction.