myCouncilservices

Building tomorrow’s

governments

myCouncilservices

Building tomorrow’s governments

About My Council Services

My Council Services (MCS), is an advanced, efficient and adaptable cloud-based solution tailored for local governments. We specialise in shaping government for a digital future, offering end-to-end digital processes to enhance efficiency, cost-effectiveness, and citizen satisfaction through cutting-edge features and innovative platforms.

About My Council Services

My Council Services (MCS), is an advanced, efficient and adaptable cloud-based solution tailored for local governments. We specialise in shaping government for a digital future, offering end-to-end digital processes to enhance efficiency, cost-effectiveness, and citizen satisfaction through cutting-edge features and innovative platforms.

Built with the GOV.UK Design System

Super charge customer service operations with familiar, intuitive interface and customisable designs.

  • GOV.UK design framework
  • WCAG accessibility standards 
  • Top usability 
  • Complete security
  • Customisable to council’s branding

Built with the GOV.UK Design System

Super charge customer service operations with familiar, intuitive interface and customisable designs.

  • GOV.UK design framework
  • WCAG accessibility standards 
  • Top usability 
  • Complete security
  • Customisable to council’s branding

Empowering council’s digital ecosystem with seamless integrations

  • Bartec
  • Microsoft Azure
  • Google Analytics
  • Whitespace
  • Echo Veolia
  • IdentityServer SSO
  • Idox
  • Alloy
  • BlueBadge
  • Mayrise
  • Adelante
  • Social media
  • Gov.pay & many more

Empowering council’s digital ecosystem with seamless integrations

  • Bartec
  • Microsoft Azure
  • Google Analytics
  • Whitespace
  • Echo Veolia
  • IdentityServer SSO
  • Idox
  • Alloy
  • BlueBadge
  • Mayrise
  • Adelante
  • Social media
  • Gov.pay & many more

Unlocking innovation in digital transformation for UK councils in all areas

Mapping (GIS/LLPG)

Mapping (GIS/LLPG)

Revenues and Benefits

Revenues and Benefits

Street Cleansing

Street Cleansing

Complaints (FOI/SAR/EIR)

Complaints (FOI/SAR/EIR)

Waste & Environmental Services

Waste & Environmental Services

Licensing & Regulatory Services

Licensing & Regulatory Services

Bookings & Appointments

Bookings & Appointments

Births, Marriages, Deaths

Births, Marriages, Deaths

Asset and Public Spaces Management

Asset and Public Spaces Management

Highways, Housing, & Roads

Mobile Apps, Mobile Working & Kiosks

Mobile Apps, Mobile Working & Kiosks

Self-service CRM Service Desk

Unlocking innovation in digital transformation for UK councils in all areas

Mapping (GIS/LLPG)

Mapping (GIS/LLPG)

Revenues and Benefits

Revenues and Benefits

Street Cleansing

Street Cleansing

Complaints (FOI/SAR/EIR)

Complaints (FOI/SAR/EIR)

Waste & Environmental Services

Waste & Environmental Services

Licensing & Regulatory Services

Licensing & Regulatory Services

Bookings & Appointments

Bookings & Appointments

Births, Marriages, Deaths

Births, Marriages, Deaths

Highways, Housing, & Roads

Mobile Apps, Mobile Working & Kiosks

Mobile Apps, Mobile Working & Kiosks

Self-service CRM Service Desk

Asset and Public Spaces Management

Asset and Public Spaces Management

Experience the future of governance with My Council Services

Cost-savings

Cost-savings

Customisable modules

Customisable modules

Dedicated support and training

Dedicated support and training

Automated workflows

Automated workflows

Mobile access

Mobile access

Enhanced citizen engagement

Enhanced citizen engagement

Compliance and reporting

Compliance and reporting

AI enabled solutions

AI enabled solutions

Experience the future of governance with My Council Services

  • Cost-savings
  • Mobile access
  • AI-enabled solutions
  • Automated workflows
  • Customisable modules
  • Compliance and reporting
  • Dedicated support and training
  • Enhanced citizen engagement

Hear from our happy customers!

My Council Services enables better quality information to be collected about issues. There’s a huge benefit to receiving a map and a picture when something such as an abandoned vehicle is being reported. Rather than someone trying to describe it over the phone – instead we can show the actual location and see what the customer is looking at, making it much easier for our operatives to deal with. Read more

Nicola Everett, Revenues Systems Manager, Test Valley Borough Council

It’s a real game changer for us – customers can actually track the progress of their own enquiries regardless of how they contact us. We’ve never been able to achieve that before and we’re really starting to see the results of it. It’s not something that we’ve ever thought we’d be able to achieve so from my point of view it’s a big step forward. Read more

Linda King, Customer Services Manager, Torfaen County Borough Council

The system, for me, is the key thing for my staff. Other councils have their staff dip in and out of different systems but that doesn’t work for Swale. We want one system and we need it to do everything that our staff need to be able to do including integration with 3rd party systems. Read more

Carol Sargeant, Customer Service Manager & Transformation Lead for Digital and Customer Focus, Swale Borough Council